Alignment Mapping Workshops

Need to quickly identify the requirements of a new program, or figure out how an existing program needs to change? These workshops provide a space for quick and effective cross-functional collaboration.

The goal of the workshop is to build empathy and alignment around an experience. We create a map of the system or program together, making everyone an equal owner. This allows leadership, stakeholders, and contributors, to objectively discuss behaviors or environments that are blocking success. As an expert facilitator and journey mapper, I keep the conversation focused, fun, and capture every detail in a rich visual that’s easy-to-read. The result of the workshop is a clear representation of the program or system, and complete alignment around what makes it successful.

The Alignment Mapping Process

Step 1 – Research and Scope

Identify the business challenges, goals and aspirations around performance.

Identify the performer’s job expectations, motivations, and skills.

Identify the measurements that will be used to evaluate performer success.

Chose a specific focus area for the mapping effort.

Step 2 – Empathize and Align

Invite decision makers, stakeholders, and learners to a collaborative 4-8 hour workshop (virtual or in person).

Build a diagram that depicts a persona or audience completing the program.

Identify the people, processes and technology that enable the program.

Identify metrics and measurements used to evaluate learner success.

Step 3 – Plan and Execute

Identify new products, services, or offerings that are needed to support the learner throughout their journey.

Explain how new offerings will help alleviate pain or provide added benefits, to help drive prioritization and investment from leadership.

Summarize the findings from the workshop and provide a plan for tackling next steps. 

Mapping Use Cases

Multi-site healthcare system implementing new software.

Business need – Lack of ownership amongst hospital leaders and implementation consultants. 

Type of map – Software implementation journey map 

Interventions identified

    • Leadership had consensus on the processes and governance that did not exist. They appointed leaders and identified KPIs to help keep them on track.

    • Additional user audiences were identified, which highlighting the need for additional resources and investment.

Services team onboarding within large software company.

Business need – New service consultant time to productivity was too long. 

Type of map – Service onboarding journey map 

Interventions identified

    • In the conversion from in-person to virtual workforce many in-person events were discontinued, leaving new-hires feeling lost. Virtual experiences to support social learning and team building were added.

    • Coaching and mentorship varied greatly depending on manager and team. To reduce effort, standard processes and skills assessments were identified.

Small software start-up struggling with new user performance.

Business need – Perceived user performance issues with new software. 

Type of map – User adoption journey map 

Interventions identified

    • The target audience of the software was incorrect. The company had to decide whether the actual target audience was worth pursuing. 

    • Performance support tools were created in silos and not shared across the business. The Training team was able to leverage performance support tools to improve their offerings.